Hi Roger,
Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you had while trying to get the information you needed. This is not the level of service we aim to provide, and we appreciate you giving us the opportunity to address it.
We understand how important irradiance data and coverage information are when choosing the right panel, and we’re sorry your initial messages didn’t reach us and that your phone interaction was impacted by a poor connection.
To help provide clarity, we want to share the following:
These tests are performed at 6 inches, which is the industry standard and can be used as a reliable reference point when comparing performance across brands.
- Distances Beyond 6 Inches
While we do not currently publish irradiance charts at multiple distances (6", 12", 18", 25"), the data from our certified 6-inch measurement can be used as a baseline reference. Irradiance naturally decreases as distance increases, and we recommend maintaining a distance of 12–18 inches for optimal use.
We appreciate your suggestion to publish multi-distance irradiance and coverage graphics — this is valuable feedback, and we’ve shared it with our product and content team so we can improve the information provided to customers.
If you have any additional questions or would like help determining which panel best fits your wellness goals, we would be more than happy to assist.
Thank you again for the feedback, and we hope to have the opportunity to provide you with a much better experience moving forward.
— Team Mito