Refund policy

REFUND POLICY

Mito Red offers a full 60-day trial period on all products, beginning on the date the customer receives the item.

Returns - Devices

Customers may return products for a full refund within the 60-day trial period. Returns must be postmarked before the end of the 60-day period and include the customer’s full name and order number. Returns submitted after the trial period will not be accepted.

Products must be returned in original packaging to prevent damage in transit. Customers are responsible for retaining tracking information as proof of delivery. Mito Red is not responsible for lost or damaged return shipments. Products returned in damaged or unsellable condition will be refused and returned to the sender.

We do not charge restocking fees.

💡 Important Notes

  • Shipping fees and optional protection services (e.g., Free Returns & Package Protection) are non-refundable.

  • If you selected expedited shipping at checkout, those charges will not be refunded.

  • You may be responsible for return shipping costs unless you selected our Free Returns & Package Protection at checkout.

Returns - Skincare

Try It. Love It—or Return It.

If you’re not completely satisfied with your skincare purchase, you can return it—even if the product has been opened and used—within 60 days of delivery for a full refund of the product price.

💡 Important Notes

  • Shipping fees and optional protection services (e.g., Free Returns & Package Protection) are non-refundable.

  • If you selected expedited shipping at checkout, those charges will not be refunded.

  • You may be responsible for return shipping costs unless you selected our Free Returns & Package Protection at checkout.

  • One-time return per skincare product per customer to prevent misuse.

Return Shipping Options

1. Free Returns & Package Protection (Optional Add-On)
At checkout, customers have the option to purchase Free Returns & Package Protection, which includes:

  • Free return shipping (with a prepaid label provided)

  • Shipping insurance for both the original delivery and return

  • Full coverage in the event of an elective return

If you choose not to purchase this optional protection during the original purchase, you will be responsible for return shipping costs.

To initiate a return, visit:
https://mitoredlight.com/pages/returns

Shipping Costs

Mito Red provides free standard shipping on all U.S. orders. However:

  • If you select and pay for expedited shipping at checkout, that fee is non-refundable, if you elect to return the product.

  • Similarly, the Free Returns & Package Protection fee is non-refundable if you return your item.
    This optional service provides valuable benefits at the time of purchase, including:

    • Full insurance coverage for both the outbound and return shipments

    • A prepaid return label in the event of an elective return

    • Peace of mind in case of loss or damage during shipping

    Even if you choose to return the product, the coverage and return label were already provided as part of this service—therefore, the cost cannot be refunded.

International shipping costs are also non-refundable.

Damaged Items

You must report any damaged item within 10 days of delivery. Claims submitted after this period will not be accepted.

We require photo and video evidence of the damage in order to process a replacement or refund. Please email all documentation to info@mitoredlight.com.

Refunds

Once your return is received and inspected, you will receive an email notification. If your return is approved, your refund will be processed to your original payment method. Please allow up to 5 business days for the refund to appear on your statement.

Exchanges

We will replace items that are defective or damaged, provided you submit the required photo and video proof. To request an exchange for the same item, email info@mitoredlight.com.


WARRANTY POLICY

Mito Mobile / Mito Mobile Flex / Mito Mobile Super / Advanced Red Light Therapy Belt / MitoQUAD Wavelength Belt / Full Body Mat / MitoPOD™ / MitoCLEAR™ / MitoHYDRO™ / MitoGREEN™ / MitoGROW™ / Mito Red Light Therapy Laser/LED Helmet (Hair) / MitoBOOST™ /MitoCHIRO™ / MitoPETS Pad / All booklights and lamps /  MitoGLOW™/   - 1 Year Warranty

Mito Red Original 2.0, MitoMIND™ Helmet, MitoPRO™ Mobile- 2 Year Warranty

MitoPRO, MitoPRO+, and MitoPRO X Series / MitoPERFORM Series / MitoADAPT,  MitoADAPT 2.0 Series,  MitoADAPT 3.0 Series, MitoADAPT 4.0 Series - 3 Year Warranty

Warranty valid only to original purchaser if item purchased directly from www.mitoredlight.com or authorized re-seller and is non-transferable. The warranty period starts the date the original purchased unit is delivered. 

What does this warranty cover?

The warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Mito Red will replace, at no charge, products that prove defective because of improper material or workmanship, under normal use and maintenance.

Please note for consumer safety Mito Red does not provide replacement parts in the rare instance a product fails. To obtain warranty service, the entire product and all of its components must be returned so that we can 1) diagnose the root cause of the problem 2) determine eligibility for warranty replacement (ie determine if the product failed due improper use or handling). 

Mito Red does not perform repairs and items that are eligible for warranty, receive a brand new item (or similar brand new replacement if the original item is no longer available).

What will we do to correct the problems?

Mito Red will replace the products at no charge. For the first 180 days, Mito Red will be responsible for the postage charge (label only) related to your request. After the first 180 days, buyer will be responsible for product shipping charges and related coverage while in transit to Mito Red.  Please retain the tracking information for proof of delivery to us.  Proper packaging needs to be provided by the customer - we recommend keeping the original packaging,

What does the warranty not cover?

The warranty does not cover any problem that is caused by damage resulting from negligence, improper maintenance, or modification; the warranty does not cover theft or loss of the product.

What do you have to do?

To obtain warranty service, you must first contact us at info@mitoredlight.com to determine the problem and the most appropriate solution for you.  You may be asked to provide proof of any defects, and therefore you should maintain photos and videos of any alleged defects.