Recall

# Fire Hazard — Voluntary Recall of Mito Mobile Super

**If you own a Mito Mobile Super, please stop using it immediately.**

Mito Red Light is voluntarily recalling the Mito Mobile Super red light therapy device because the unit's lithium-ion battery can fail and cause a fire. We are offering all affected customers a free replacement (the higher-specification MitoPRO Mobile) or a full refund, including return shipping at no cost.

## What happened

In February 2025, we received a report from a customer that a Mito Mobile Super unit caught fire while charging in a residential setting. The device was plugged in but not powered on at the time. Local fire department and authorities responded on site, and the fire department determined the unit's lithium-ion battery to be the source of the fire. Several adjacent items in the room were damaged. **No one was injured.** The customer was unable to preserve the unit for examination, so the precise cause of the failure could not be confirmed.

To date, this is the only incident of this kind that has been reported to us across the Mito Mobile Super population.

Out of regard for customer safety, and because we cannot rule out the possibility of a similar failure in another unit, we initiated a voluntary recall in February 2025 to retrieve every Mito Mobile Super and replace it at no cost.

## How to identify a Mito Mobile Super

The Mito Mobile Super is a portable, battery-powered red light therapy device with twelve LED lights arranged in three rows on a white plastic body. It was sold from May 2023 through September 2024 and is no longer manufactured.

**This recall does not apply to** the Mito Mobile (the standard portable model) or the MitoPRO Mobile (our current portable). If you are unsure whether you own a Mito Mobile Super, contact us at recall@mitoredlight.com with your order number or the email address you used at purchase, and we will verify against our records.

## What to do - three ways, all free

**1. Email recall@mitoredlight.com**
Include your name and shipping address. We will email a prepaid return shipping label and instructions within one business day.

**2. Call 1-866-861-6486**
Monday through Friday, 8 AM to 5 PM Mountain Time. Tell us you are calling about the Mito Mobile Super recall.

Once we receive your unit, you can choose:

- **A free replacement** with the MitoPRO Mobile, our higher-specification portable device (retail value approximately $400), at no cost including shipping; or
- **A full refund** of the original purchase price.

Either remedy is your choice. We will not steer you toward one or the other.

## If you no longer have your Mito Mobile Super

If you have already disposed of, given away, or sold the device, please tell us in any of the three ways above so we can update our records.

A one-line email — "I no longer have the device" — is a complete response.

## What this incident has driven us to do

The February 2025 incident did more than trigger a recall. It became the catalyst for a fundamental rebuild of how Mito Red Light approaches battery safety. Our position, after a single isolated incident with no injury, was that **one fire is one too many** for a company that puts products in customers' homes.

Here is what we have done, and what we are continuing to do:

### We discontinued several battery-powered products, not just the one that failed

The Mito Mobile Super was the only product to experience this failure mode. We nevertheless decided to pull every battery-powered product from our catalog rather than assume the others were unaffected. **As of today, Mito Red Light is not selling any battery-powered products with the sole exception of the MitoGLOW (battery currently undergoing UL 2054 certification).** That decision applies to products that had no reported issues - we simply concluded they all needed to be re-evaluated against a higher safety standard before they could go back on sale.

### We wrote a new internal Battery Product Safety Standard

We developed the **Mito Red Light Battery Product Safety Standard (v1.1)** - a new internal engineering standard that defines the safety architecture every future battery-powered product must satisfy before it can be sold. The Standard was written directly in response to what we learned from the February 2025 incident and with consultation with various electrical engineers.

At minimum, the Standard requires:

- **Defense in depth - multiple independent protection layers** between the AC adapter input and the battery cells. This is the central commitment in the Standard. No single component failure should be able to result in a thermal event, because every layer has a backup layer.
- **Independent hardware overvoltage protection** between the charger and the battery, separate from the charger IC's own internal protections. Software protection alone is not sufficient.
- **A properly tuned battery management system (PCM)** with overcharge, overdischarge, overcurrent, and short-circuit thresholds verified against the specific battery cell specifications - not just default settings.
- **Cell-level safety features** - current interrupt devices and positive temperature coefficient elements at the battery cells themselves, as a final line of defense.
- **Verified charging math** - every battery-powered design must pass a charger IC topology and adapter voltage-tolerance review against the IC's dropout-voltage characteristics, to ensure no combination of operating conditions puts the device in an unsafe state.
- **Moisture ingress protection** appropriate for residential charging environments - informed directly by the leading hypothesis for what may have caused the February 2025 incident.
- **Supplier qualification** —-every manufacturer that produces battery-powered products for Mito must be independently audited and qualified against the Standard before any production order is placed. 
- **Independent third-party certification** of every battery against the relevant UL, IEC, and ETL standards before it can be released to market. 

### We are hiring an in-house Safety & Compliance Manager

The recall, and the broader review of our product safety processes that followed it, made clear to us that safety oversight needs to be a dedicated full-time function - not a responsibility shared among operational leaders. We have an open requisition for this role and are actively recruiting.

### We have formalized our recall procedures

We have written and adopted a comprehensive product recall standard operating procedure with defined roles, regulatory reporting protocols, multi-channel customer notification cadence, records retention requirements, and effectiveness reporting. We have also built a centralized internal recall hub with a continuous trigger event log so that any future product safety concern is captured and escalated promptly.

### Our forward-looking commitment

No battery-powered product will return to the Mito Red Light catalog until it has been designed against the Battery Product Safety Standard, manufactured by a qualified supplier, certified by an independent third party, and approved by our Safety & Compliance function. 

The single Mito Mobile Super incident in February 2025 was the worst day in this company's product safety history. It also became the moment we decided to make our battery products materially safer than they were before - by design, by standard, and by independent certification. We owe that to every customer who trusted us with a product in their home.

## Frequently asked questions

**Was anyone hurt?**
No. The single incident in February 2025 caused property damage to the unit and adjacent items in the room, but no person was injured.

**Have other Mito Mobile Super units failed?**
To our knowledge, no. We have received no other reports of fire, smoke, or thermal events from any of the other Mito Mobile Super customers. The recall is precautionary based on the single incident.

**What caused the fire?**
The unit was disposed of before it could be examined, so the precise cause was not determined. Our manufacturing partner (the OEM) hypothesized that the failure may have been caused by moisture exposure combined with concurrent charging and discharging cycles. Without the failed unit for analysis, the hypothesis could not be confirmed.

**Is the MitoPRO Mobile (the replacement) safe?**
The MitoPRO Mobile is a different product manufactured by a different partner and uses a different battery and charging architecture. It has not exhibited the failure mode that prompted this recall. At the moment,  the company has discontinued shipment of all battery-powered products including the MitoPRO Mobile pending implementation of our new Battery Product Safety Standard v1.1.

**Is this an official CPSC or FDA recall?**
The recall is voluntary. We will update this page if there is any change to the regulatory status of the recall.

**What if I have other Mito Red Light products?**
This recall applies only to the Mito Mobile Super. If you own other Mito Red Light products and have any safety concerns about them, please contact us at recall@mitoredlight.com and we will respond within one business day.

## Contact us

Email: recall@mitoredlight.com
Phone: 1-866-861-6486 (Monday–Friday, 8 AM – 5 PM Mountain Time)
Mail: Mito Red Light, 9319 N 94th Way, Suite 400, Scottsdale, AZ 85258

Our customer safety team monitors the recall mailbox every business day and will respond directly within one business day of receiving your message.

— The Mito Red Light Customer Safety Team